F.A.Q
If you have any questions regarding our website or products, please take a few minutes to review the below questions and answers. If your question is still not answered, Please contact us.
Q.What currency is used?
A. All prices on our site are in USD and for currency conversion rates customers may check www.xe.com
Q.What is your shipping charge?
A.Please kindly refer to the Shipping for details,thank you .
Q.What is your privacy policy?
A.YOUR PRIVACY IS IMPORTANT TO US.
All personal information submitted by our visitors is used only by Shopify to process orders, which have been placed by our customers; or to answer your inquiries about our products, or services.
We protect your privacy by encrypting all order information, which is sent via secure server to us. All information remains secure. We strive to treat you the way we want to be treated. We do not sell, rent or transmit personal information to other organizations.
Q.What if I do not have a credit card
A. Besides Paypal,Visa or Mastercard we also accept BANK WIRE, WESTERN UNION,MONEYGRAM , transfer and international money orders.
Q.Do you ship to UK, USA, Australia etc....?
A. Yes we ship worldwide. And do worldwide drop ship for our customers.
Q.How soon Can I get the products I ordered?
A. All orders are shipped out by DHL or EMS express way within 3-5 days for exotic leather Products and accessories .For other products,we will use EMS or EUB to send out. You may like to contact your nearest post office if you do not receive the mail after waiting for a reasonable length of time as it might have been held in the post office if unclaimed during the initial delivery.
Each customer will be contacted with tracking information and instructions on how to track the package as soon as the order is shipped.
Q. May I pay extra for rush delivery?
A. Yes,you can pay extra for rush delivery. For DHL , Delivery is 3-7 business days .EMS, the package will take 5-15days is required.
Q. Will I receive the exact bag in your photos?
A.Yes buyers will receive the exact bag as photographed. The same EXACT bags . We guarantee that they are EXACTLY the same or your money back .That is how confident we are in our products and their quality.
Q.Do you offer Wholesale
A.We provide lower prices for larger also we manufacture orders customs designs,OEM products to customer specification.You are welcome to place an order for your designs to be manufactured or products to be made with your logo/ brand on them.
Q. Will I be charged any import duties?
A.We always declare our packages right so there is a less than 1% chance of a customer being charged for import .In the rare event that a buyer is charged, import tax is the sole responsibility of the buyer.
Q.Are all the bags on your website in stock? A Yes everything online is in stock and ready to ship.If the order is out of stock,we wil contact the customer immediately to notify them any delay.you can choose any style in the store as replacement in that case or make to order for you.
Q.What is your Guarantee
A.We guarantee 100% satisfaction. If you are in any way unsatisfied, you can return for a refund as long as you abide by our return policy.
If your item is lost we will reship once .Please see below for more info on our Guarantee
Q. What is your customs guarantee
A. Our shipping date is guaranteed. That means guaranteed through customs and guaranteed delivery to your door! If the package lost on transportation we will reship once at our expense.In order to guarantee a secure route through customs and avoid high import taxes and duties, We mark the package at a low value. Please note that the declared contents on your package has nothing to do with the true value,content or material of your item. We only declare it as such to avoid our customers from paying high import duties on their items.
Q. What is your product guarantee?
A.Our number one priority is customer satisfaction. Our objective is to ensure our customers are happy with their purchase and the service they receive so they will return to buy from us again and again. We are interested in a long term business relationship based on trust, service, and quality. We work very hard to ensure only the very best quality product is delivered to all of our customers promptly. Top grade materials and meticulous attention to detail.
Q. How to take care of genuine exotic leather products
A.To keep a fine leather product looking new and lustrous, it should be properly cared for. A regular cleaning with a soft brush or dry cloth is essential for preserving the life of your leather goods. After considerable use or afterleather product has gotten muddy or extremely dirty it should be thoroughly cleaned down to its pours. After a deep cleaning, a leather product should then be conditioned to replenish the lost emollients.
Again,there are many products available but their basic premise is the same. Add moisture to leather to seal it and keep it fromdrying. A good product to use is URAD- leather cleaner, conditioner and protectant for any color leather. URAD opens the pores of the leather,lifts the dirt out to be carried away on a sponge,and it has lanolin in it that provides the conditioning and carnauba sap to provide the protection.You can get more detail on URAD and purchase at www.urad.com.
Never use conditioners not formulated for use on leather.
Q.I Heard exotic leather species are only killed only for their skin often skinned alive and discarded, is this true?
A. Exotic leather and skins are an animal product，natural, renewable. All of our products displayed are 100% coming from our breeding programs and farms worldwide. All of the leather we used are with CITIES crocodile leather Barcode or QR code to certify this from verified farm or imported certification.
The exotic leather trade is carefully regulated by international government wildlife departments such as CITES .Fish and Wildlife.
Rossie viren does not condone, trade,or do business regarding any endangered species or near-endangered species.
If you still have any questions please contact us at rossieviren@gmail.com.
Thank you !
Rossieviren.com Team
